Our Methodology
How Spinora Wins evaluates and ranks online casinos. We do not rank purely by commission size - every listed operator goes through the same checks below. The weights that turn these checks into a 1-10 score are published on our How We Rate page. Scores are set from public data - license registers, the operator's own terms and public player reports - not from playing with real money.
1. Licensing & Legal Standing
We verify that an operator holds an active license from a recognized regulator. Our check process:
- Look up the license number on the regulator's public register (Curaçao GCB, MGA, or national authority)
- Confirm the license covers casino games (not just sports betting)
- Check for any public sanctions or warnings against the operator
- For GEO guides: verify against local authorities (Lagos LSLGA, Coljuegos Colombia)
Automatic fail: No verifiable license, expired license, or license from a non-existent "regulator". Such casinos go to our blacklist, not our toplist.
2. Payment Support & Withdrawal Speed
We evaluate deposits and withdrawals based on published terms, user reports, and regulatory records. Our process:
- Read the operator's published deposit and withdrawal terms, limits and stated payout timeframes
- Check which local payment methods and coins the cashier terms name for each market
- Compare stated timeframes with public player reports and complaint records
- Check the license standing and any regulator or dispute-resolution records about payouts
Scoring: We do not deposit our own money to test withdrawals. Short stated payout timeframes that match public player reports score higher. Repeated public reports of refused or stalled withdrawals lower the score or put the casino on our blacklist.
3. Customer Support Quality
We evaluate support based on:
- Published contact channels and complaint addresses
- Available channels (live chat, email, phone)
- Support hours (24/7 vs. limited)
4. Bonus Fairness
We read the full bonus terms, not just the headline. For each bonus we record:
- Wagering multiplier (e.g. 35x) and whether it applies to bonus only or deposit+bonus
- Maximum bet allowed while wagering (exceeding it can void winnings)
- Game weighting (slots often 100%, table games 10% or less)
- Maximum cashout cap on bonus winnings
- Time limit to complete wagering
We calculate the true cost using our Wagering Calculator. A $100 bonus at 50x wagering costs $5,000 in bets. Bonuses with no wagering (like Cloudbet's cash rewards) score highest.
5. Game Library & Software Providers
We verify the actual game catalog, not marketing claims:
- Count of real-money slots, table games, and live dealer tables
- Presence of top providers (Pragmatic Play, Evolution, NetEnt)
- RTP data cross-checked against our Slot RTP Database
- Mobile compatibility (HTML5, no Flash relics)
6. Ongoing Re-Verification
Scores decay without maintenance. We track:
- Last bonus terms check date (bonuses change monthly)
- License status re-verified quarterly
- Payout reports re-checked after major complaints
- Player complaint volume monitored via our complaints page
Casinos that stop responding to player complaints or change terms unfavorably lose points here.